Q: Do you carry Public Liability Insurance?
A: Yes Bouncy Parties carries £1 million pounds in full Public Liability Insurance.
Q: Can you provide an Invoice / Receipt for my hire?
A: Yes we run everything 100% above board and so yes should you need a receipt or invoice simply let us know and one will be taken along on delivery.
Q: How much space do I need to leave for the castle?
A: There must be a minimum of an additional 4ft at front & back of the castle (for the blower and easy access) and we recommended that there is an additional 2ft on either side of the castle. Please also ensure that there is enough room to bring the castle to the area where you would like it set up, as a trolley is used.
Q: Do you do both indoor & outdoor events?
A: Yes, for outdoor events rain covers / sun shades are provided for the all arched and enclosed castles as well as a cover for the bouncy castle inflator which is suitable in event of light rain.
Q: Is VAT applicable or included to the prices on the site?
A: No, being a small business VAT is not applicable and so the prices you see on the web site are the prices you pay.
A: No booking or deposit is required, and cancellations or re-scheduled bookings are allowed via phone (contacts) until 2hrs before dell at NO CHARGE Please note that there is a £20.00 fee if you cancel at the door.
A: Yes but you will need your own Public Liability Insurance for your event in case of injury. We also ask that you do not add posters or other promotional materials on our castles without permission.
A: Yes if you're looking to hire 2-3 or more units for a party, school fair etc we can offer package rates for taking multiple units at the same time. For a quote simply select the units you're interested in and pop us an email at enquires@kainescastles.com and within 24-48hrs a subsidized rate will be forwarded to you.
Q: When is payment due and which methods do you accept?
A: Payment is required at the start of your booking via cash cheque or paypal payment most be cleared bofore the day of hire
A: required at the start of your hire period.other payments need to be cleared before day of hire
A: Not really, as the castle can only be safely moved using a trolley, although a few steps are manageable. Before booking please do ensure that there is sufficient room to get the castle to the area that you'd like it set up.
A: Very safe. All our castles are in great condition and are covered with Public Liability Insurance. extra long extension lead are also supplied with bookings that require them.
A: Deliveries and collections times are flexible, although typically delivery is made around 9:00am and midday collections made from 5:30pm onwards. Later collections between 8pm and collection the following morning has a £20 premium.
Q: If I were to tip the driver does he get to keep it?
A: Yes should you feel inclined to tip the driver then we can assure you that he gets to keep it.
A: Yes you will enjoy the cleanest inflatables in your area. Equipment is checked after each use to ensure that it remains clean. if you are not happy with the condition of the bouncy castle please contact us We do ask that if you do make a mess on our equipment, that you clean it up as quickly and safely as possible as, if their is substantial mess, a cleaning charge may have to be taken out of your deposit.
